Terms of Service

Terms of Service

 

By accessing this website we assume you accept these terms and conditions. Do not continue to use this website if you do not agree to abide by ALL of the terms and conditions stated on this page.
Contractual partners are the Charter Company( Anchor Yachting d.o.o.) and the Guest – as mentioned in the Contract. The Charter Company is the Owner of the craft, central agent or has the craft in lease for business reasons, chartered by the Guest or a person authorised by the latter.
The contract and this Terms and conditions constitute the entire agreement between Guest and Charter company and supersede all other agreements, oral, implied or written (hereinafter referred as Contract).

 

1. WHO WE ARE
We, Anchor Yachting d.o.o. (hereinafter: the Agency or Charter company) , operate this website https://www.anchorcroatia.com/ , and are a company registered in Croatia, MBS 110008364, OIB 91864246925, whose address is Put Budeseva 26, 21312 Podstrana.

 

2. ACCEPTANCE OF THE CONTRACT AND ITS CONDITIONS
a) The Yacht Agency is authorized to set up this Contract as representative of the different charter companies
b) A yacht charter reservation is accepted by both Guest and Agency when a client provides the first installation of payment. By providing this first installation of payment, the guest confirms that he has read the Terms of Service, Client Offer or Contract and that he agrees with the General Conditions of the Contract including the special characteristics of chartering a craft and with this type of sportive activity. By payment of  the first installation of the charter, Guest  confirms that they read and agree to all  Terms of Service, Cancellation Policy, Client Offers and conditions which are part of this contract or client offer.
c) The Guest who takes over the duties master of the vessel must have the necessary nautical knowledge and skills and a valid license for sailing at open sea, as well as a confirmation of finished course on handling the GMDSS radio station. If the Guest does not possess the required documents, knowledge and skills, undertakes to take care of it that vessels operating exclusively traveler who has them.
d) In case of a bareboat charter, if the Guest himself hires a skipper or if the Guest knows in advance that he will need the services of the yacht master or skipper, he will notify the Agency during registration.

 

3. CHARTER FEE
a) The charter fee encompasses technically qualified, clean boat(s) with a full tank of fuel, the use of the craft and its inventory. Extras and incidental expenses will be calculated separately and will not be taken into consideration in case of possible refunding of charter costs. The following items are not included in the charter fee: port charges, anchorages, fuel, gas, water and all expenditures for measures which are required for the proper operation of the craft during the trip. Obvious mistakes in calculating the charter fee or inadequacies do not justify exiting from the Contract; rather, corrections may be duly undertaken, based on the current list of fees and the current contractual conditions of the Charter Company. Irregularities in equipment or gear (non-correspondence with inventory or equipment lists supplied to Guest) do not authorise the Guest to make any deductions – provided safety and operation of the craft as such and functioning equipment are guaranteed.
b) The charter fee must be paid in accordance with the Agency deadlines for each booking listed on each individual booking confirmation issued by Charter Company with agreed booking system.

 

4. PAYMENT METHODS
After the yacht charter booking is approved (valid only in writing), payment should be
made based on the following calculations:

a) Sail boats, catamarans and speedboats
– 50% of the charter price to confirm the reservation
– within 7 days after confirmation, the client is obliged to prepay 50% of the total agreed charter price.
– at least 4 weeks before the charter start date, the balance payment is -50%, unless otherwise agreed and confirmed in the booking contract
– the remaining total amount needs to be paid 4 weeks before the start of the charter.
– for bookings within 60 days of departure, the total charter fee should be paid.

b) Gulets
– 50% of the charter price to confirm the reservation
– within 7 days after confirmation, the client is obliged to prepay 50% of the total agreed charter price.
– at least 2 months before the charter start date, the balance payment is -50%, unless otherwise agreed and confirmed in the booking contract
– for bookings within 60 days of departure, the total charter fee should be paid.

c) Motor yachts
– 50% of the charter price to confirm the reservation
– within 7 days after confirmation, the client is obliged to prepay 50% of the total agreed charter price.
– at least 4 weeks before the charter start date, the balance payment is -50%, unless otherwise agreed and confirmed in the booking contract
– the remaining total amount needs to be paid 4 weeks before the start of the charter.
– for bookings within 60 days of departure, the total charter fee should be paid.
– The APA (Advance Provisioning Allowance) amount – ranging from 25% to 30%, and in some instances higher, is used to cover the expenses incurred during the charter period. This includes services and items such as fuel, food, beverages, mooring fees, private marina fees, visa fees if applicable, harbor fees, park fees, taxes, and other expenses not included in the charter rate.

Client can only take over the ship after all necessary payments have been completed. All payments must be made in accordance with the payment instructions listed in the pro-forma invoice that the company has sent to the client or agent. Only after all the costs of the yacht charter and all additional services stipulated in the contract have been settled, the ship can be taken over. If the advance payment or balance payment has not been fully paid before the above-mentioned deadline, the company has the right to cancel the ship booking without returning it to the client.

d) Mini-Cruisers

-Please check the client offer for individual payment schedules

e) 1- Day Sailing Trips

30%  non-refundable deposit will be made by the client in order to confirm the reservation. The remaining 70% of the reservation will be paid on the day of the clients reservation upon check-in, in cash (Euros)

5. JOURNEY TO LOCATION OF CRAFT CHECK-IN
The journey to the location is not part of the Contract. If the start of the journey is delayed because the Guest or a member of the crew arrives late, there shall be no refunding of costs. Charterer and crew are aware of the fact that they are leasing an “instrument” to exercise boating and that the terms agreed on differ from laws and regulations governing the tourist sector.

 

6. CHECK-IN TO THE PLACE OF EMBARKATION
a) Charter Company shall organize to Guest accommodation in a technically qualified, fully equipped vessel with a full tank of fuel, which also has to be clean, tidy and ready to sail with all necessary documentation.
b) In case of the bareboat charter, during taking over the vessel, the Guest must make a thorough search of the vessel. By signing the check-in list warrants existing condition and the equipment, including the underwater part of the vessel.
c) Guest is required to pass at the Charter Company the mandatory amount of money on behalf of the deposit to ensure any possible losses or damages that may occur during the Guest stay on board. The deposit must be paid in cash or by credit card which is used for pre-authorization. The amount of the deposit determines Charter Company with the existing pricelist.

 

7. CHECK-IN OF THE CRAFT (CHECK-IN PROCEDURE)
a) The Charter Company is obliged to properly instruct the Guest about all technical details concerning gear and equipment, using a check-in list (inventory-list). Trial trip may also be effected. By signing the check-in list the Guest/Skipper confirms that he has taken over the craft in good condition, clean, with full tanks and fully functioning gear and equipment. Possible defects, damages or missing parts of gear and/or equipment must be laid down in writing on the Check-in list which must be signed by Charter Company and Guest.
b) The Charter Company may refuse check-in if safety standards do not comply with national rules and regulations or if hull or steering gear are damaged to such an extent that safety of both ship and crew can no longer be guaranteed. In this case article 8.b) or 8.c) out of this General conditions comes to bear by agreement of the parties.
c) The Charter Company may refuse to hand over the craft if – the fee has not been fully paid – deposit or APA have not been made – necessary documents are missing or insufficient (no license or a license not valid for the chartered craft, etc.) – during the process of check-in or during a trial trip it turns out that the Guest does not have the required qualification for this job.
d) In the latter case or if there are licensing problems, the journey may be started with professional Skipper, expenses paid by the Guest.
e) Defects, incorrect readings of instruments and other shortcomings of equipment and instruments do not constitute a reason for Guest to refuse boarding, interrupt navigation or submit a request for compensation – provided that in addition to the classical methods of navigation and that safety of the vessel and crew with a good operation of the boat is not compromised. In this case the Guest is not entitled to compensation.

 

8. DELAYED CHECK-IN PROCEDURE
a) Embarkment is determined by each individual Booking Confirmation and Boarding Pass for a vessel which provides Charter Company, and Guest should have it during check-in.
b) If the Charter Company may not deliver the contracted vessel in the contracted place, Charter company has a time limit of 24 hours to ensure the Guest adequate replacement (which means a vessel similar in size, equipment and instruments). If the Guest agrees to a replacement vessel is not entitled to other compensation. In the event that the Guest decided to wait replacement boat out subsequently agreed period of 24 h Charter Company will bear the cost of accommodation for the number of days he was late boarding.
c) If it is an established fact before the start of the trip that neither craft nor replacement will be available on the agreed date, the Charter Company shall be obliged to inform the Guest as soon as the former knows the facts. In this case both parties may withdraw from the Contract before the assumed start of the trip. Payments made by the Guest will be refunded as above. No further claims may be raised.
d) In the event that the Guest, without notice, do not board the vessel within 24 hours of the agreed time of loading, Charter Company is authorized to unilaterally terminate the contract, and the Guest has no right to make any claims to the Charter Company

 

9. GUEST’S EXITING FROM THE CONTRACT
a) If the Guest for any reason withdraws from the Contract (Charter), must immediately inform the Charter company and both parties can find a third party to take over the rights and liabilities.
b) If Charter Company manages to find a third party that will replace the Guest cancellation costs shall be charged as follows:
– 100% of the total rental price if the cancellation is made within one month prior to the charter date.
– 50% of the total rental price if the cancellation is made up to 7 days after reservation
c) If Guest manages to find a third party that will replace him cancellation costs shall be charged as follows:
– 100% of the total rental price if the cancellation is made within 7 days to the charter date.
– 50% of the total rental price if the cancellation is made up from 7 days to a month prior to the rental date
– 0% of the total rental price if the cancellation is made more than a month before the start of the lease.
d) If Guest doesn’t manage to find a third party that will replace him cancellation costs shall be charged as follows:
– 0% of the total rental price if the cancellation is made in the 7 days from making a reservation
– 50% of the total rental price if the cancellation is made a month prior to the rental date
– 100% of the total rental price if the cancellation is made in less than a month before the start of the lease.
e) In the case of calculating cancellation charges, Charter company will retain paid funds in the amounts laid in previous article and is obligated to issue an invoice. Guests are advised to contract an insurance policy in case of cancellation.
f) Period (time) of the underlying contract (charter) can be changed only in agreement with the Charter company and according to available resources and and price will be according to desired period for selected yacht. If necessary changes to the rental period laid confirmation Charter company is obliged to issue a new booking confirmation. Payments that are paid and related to the Booking Confirmation that is changed, will switch to a new Booking Confirmation with following:
– 100% of the total rental price if the cancellation is made in the 7 days from making a reservation – 50% of the total rental price if the cancellation is made a month prior to the rental date – 0% of the total rental price if the cancellation is made in less than a month before the start of the lease.

10. LATE OR MISSING PAYMENTS

a) Agency will provide the guest with a payment schedule prior to booking. By guest paying the the first installation of payment for the yacht charter, the guest agrees to the payment schedule
b) If guests do not pay the remaining payments based on the payment schedule and contract, the agency has the right to cancel the reservation. The cancellation policy will be dictated by the client offer that was sent to the client.
c) If a payment is late, the client will be given a 2 day grace period where  the Agency will send a written notification of the late payment. In the event that the Guest does not fulfill the payment after the 2 day grace period the Agency and  Charter Company is authorized to unilaterally terminate the contract, and the Guest has no right to make any claims to the Agency and  Charter Company. The cancellation policy that is outlined in the client offer will be as followed.

11. INSURANCE AND DEPOSIT
a) The chartered boat/yacht is insured against third party damage, fire, lightning, explosion, theft or robbery or damage caused by natural disasters, marine and collision risks, and against any loss or damage except equipment expressed in this contract. The insurance premium for the craft chartered is included in the charter price.
b) The financial liability of the Guest for loss or damage caused by him or a crewmember is limited with the agreed deposit or APA,
Exceptions not covered by deposit are mentioned in this contract.
1. Tender, outboard and water toys damage (Seabob, SUP etc.) are not included. Every loss or damage will be payed in base on the check out.
2. In case of blocked toilet or waste tank, Guest will pay 150€ in base
3. If Guest does not fill up missing fuel himself, he will pay 4€/1L in the base on check-out.
4. Every boat inventory loss will be charged in the base.
5. Damages incurred directly or indirectly due to contraband of any kind, illegal passageof state border by the Guest and/or persons aboard, illegal trade, poaching , prohibited navigation and similar and also seizure and blockage arising thereof.
6. Damages incurred when the Guest operates the boat without proper authorization.
7. The insurance does not cover accidents of crew members, losses or damage to their personal belongings. We recommend taking up a special insurance for this purpose.
c) If the insurance comes to bear in case of damage, terms state that the damage had not been caused deliberately or by gross negligence or that the Guest /Skipper did not set a behavior, which release the insurer to fulfill its contractual obligation
d) It is expressly stipulated that in case of gross negligence or deliberate act the liability of the Guest is not limited by the deposit. The Guest may be forced to pay the full sum of the damage in base on check-out.

 

12. USE OF THE CRAFT, OBLIGATIONS, DAMAGES

a) The Guest/Skipper agrees to navigate the craft with special consideration of good seamanship and careful observation of all legal regulations and provisions as applicable in all the countries visited.
b) The Guest or the Skipper nominated by the Guest are committed
– not to accept more than the maximum number of persons permitted on board and to inform the Charter Company about any changes in the crew
– not to allow the craft to be used for transporting passengers nor for commercial fishing nor for any other gainful activity
– not to take part in races without the express agreement of the Charter Company and not to recharter the craft
-not to use the craft for towing other crafts or to be towed or rescued by other crafts except in cases of emergency; should such an emergency arise, orders have to come from the Charter Company (or a person authorised by him). Should this not be possible, the Skipper has to establish contact with the skipper of the other vessel and come to an agreement about costs of towing
– or other rescue operations before help is accepted. to leave a protected harbour only if the principles of good seamanship and wheather conditions allow this
– to leave unsafe anchorage places or moorings if the weather forecast, the existing weather conditions or the foreseeable development makes it necessary or if the Charter company warn them about possible risk
– to take care that while the craft is anchored or moored danger to the craft has to be recognisable at all times, thus allowing measures to be taken to avoid danger.
c) If there is damage on the craft due to material wear Charter Company will try to eliminate damage in period of 24 h or will give the Guest/Skipper instruction to repair or to arrange a replacement of the damaged parts. If Charter Company can’t be reached, Guest or Skipper are authorised to organise repair or replacement – provided the amount does not exceed 100 Euros. This sum will be refunded at the end of the journey after submitting the bill except if the damage is due to incorrect operation of the craft, faulty or negligent handling by Guest/Skipper or the crew. Parts that had to be exchanged are not to be disposed of.
d) If the craft has to stay in port because of repairs, the Guest is not entitled to raise any claims if the delay does not exceed 24 h. Otherwise the Guest has to be reimbursed on a pro-rata basis. There are no further claims to be raised.
e) In case of major sea damage or accident, possible delay or loss of maneuverability of the craft, the Charter Company has to be informed at once. The Guest/Skipper has to undertake everything in his power to reduce the effects as well as to avoid consequential damage (for instance breakdown, etc.). In concerted agreement the Charter Company, the Guest/Skipper has to organise the necessary repair work, to document all the facts, to monitor the repair work and to negotiate price and payment. Moreover, the Guest/Skipper is obliged to keep a record of the details of the damage and – provided there are claims of third parties – to have all the data confirmed by the relevant authorities.
The Guest/Skipper may be obliged to pay for the entire costs if the aforementioned conditions are not properly adhered to. The Guest/Skipper is fully liable for all direct and consequential costs such as confiscation of the craft if it is within the scope of responsibility of the Guest/Skipper or members of the crew.
f) If there is reason to assume that the craft is damaged in the part under water, the craft has to be navigated to the nearest port where the services of a diver must be engaged, the supply of a crane organised or a slip up arranged. The costs have to be borne by the Guest.
g) Theft of the craft or of part of the gear or equipment has to be reported to the nearest police precinct
h) Animals may be taken aboard only with the express permission of the Charter Company.

 

13. CHECK-OUT

a) The Guest has to return to the base at the time stipulated in the base at check-in or to inform the Charter Company about any change. The agreed schedule also has to take inclemencies of the weather or other adverse circumstances into consideration. If the Guest is unable to return the craft himself, he has to inform the Charter Company and make arrangements to have the craft returned by another person at the Guest´s cost and risk. Until the check-out the Guest has to leave a qualified person on board. If the Guest does not comply with this provision, he has to satisfy all financial claims resulting from this negligence and breach of Contract. The financial obligation is not limited with the agreed deposit. The Charter Contract has not been fulfilled entirely until the craft is returned in the condition as stipulated in the Contract.
b) Any hour of delay in returning the craft will ensue compensation payment amounting to the double of the daily Charter fee. Calculation is based on the items contained in the current price list of the Charter Company. (Discounts granted or other special conditions such as early booking or a bonus for a “regular” Guest cannot be taken into consideration when calculating the fine due for late return).
c) The Guest has to return the craft to the Charter Company at the date and hour agreed on the latest. Until this point in time the entire crew has to have left the craft including baggage. Time for cleaning and check-out including inspection by the Charter Company is part of the agreed time schedule laid down in the Contract.
d) At the check-out any part of the equipment or gear lost or damaged has to be recorded in detail and paid for. The amount may be deducted from the deposit. The Charter Company also has to be informed about groundings and possible defects.
e) If craft and equipment are in good condition, clean, complete and with a full tank, the deposit will be returned to the Guest. The proper condition of the craft at check-out has to be confirmed and signed jointly by Charter Comapny and the Guest.
f) Guest has to hand over the craft clean and tidy (including kitchenware). If this is not the case, the Charter Company may collect a special amount for the extra cleaning required.
g) If repairs are necessary, the Guest has to contact the Charter Company and agree on an earlier return of the craft so that work can be done in good time for the next charter to start. If the damage is within the Charter Company´s responsibility, fees covering the loss (day(s) will be reimbursed to the Guest. Any additional claims by the Guest (cost of overnight stays, etc.) are excluded (see also item 11.c). If the damage is caused by the Guest, no compensation for lost time during the trip will be disbursed.
h) For damages in an amount of repair exceeds the amount of the deposit, Charter company will retain the entire deposit and issue the Guest appropriate invoice.
i) If damage or loss are a case for the insurance company, return of the deposit or parts thereof will be delayed until payment from the insurance has arrived. Deposit will be handed back to the Guest after deducting the retainer and all costs incurred by repairing the damage which are not covered by the insurance. The deposit may also be withheld if the repair costs or other expenditures to be paid from the deposit cannot be calculated exactly at the time of the craft check-out.
j) Any claims for damages raised by the Guest against the Charter Company must be put down in writing in period of 7 days after checkout of the craft and contain pertinent explanations. Claims raised later cannot be considered.

 

14. RESTRICTIONS ORDERED BY THE CHARTER COMPANY
The Charter Company reserves the right to limit the range of the craft either based on the vessel´s category or if conditions for navigation are unsafe or otherwise unusual. A ban on navigating the craft at night may also be pronounced by the Charter Company. The responsibility for ignoring such restrictions is exclusively with the Guest/Skipper.

 

15. LIABILITY AND PLACE OF JURISDICTION
All disputes between Guest and Charter Company have to be settled directly between these two. After confirming the reservation by first payment, the customer declares that he has read these terms and conditions and has fully accepted them. If arbitration or court proceedings are required, the place of jurisdiction is at the location of the Charter Company’s Head Office. For any disputes between the Guest and the Charter Company, Croatian Law shall apply. If it is a case for the Courts, the place of jurisdiction will be the location of Charter Company’s Head Offices.

16. SPECIAL CONDITIONS FOR CREWED CHARTER
a)Smoking is not permitted in yacht’s interior
b) Clients wishing to use diving equipment, jet skis or any other water sports facilities (if and when available) will be requested to sign a disclaimer on board the Yacht and shall not hold captain, crew or the owner for any caused injuries, losses that may rise from use of water sport equipment
c) Tips for the crew are not included in yacht price (5-10% recommended)
d) Hostess is not obliged to cook meals – hostess serves the desired meals, cleans the yacht, do provisioning etc but if clients want full or half-board menues a cook shall be hired
e) If yacht is on anchor/buoy/marina Captain or crew member will transfer the guests (upon their instructions) with tender/jet ski to a distance of maximum 4 nautical miles from yacht, but not after 00.00 h, or before 06.00 h.
f) If the Chartered or his guests are behaving unpolitely, rude or in bad manners to the crew, captain, broker, stakeholder or Owner (and vice versa), they will be warned by broker or owner, and if such behaviour persist they will be put ashore at next port of call, and shall get no refund of any expenses.

 

17. RECOGNITION OF RISK: Client expressly acknowledges that activities associated with the use of Boats and
Equipment involves inherent risks of injury to persons and property. USER IS AWARE OF THOSE RISKS AND
UNDERSTANDS THEM. USER acknowledges that Safety Equipment (e.g. Personal Floatation Devices/Life Jackets)
are made available and that ALL USERS HAVE ACCESS TO USE SUCH SAFETY EQUIPMENT AT ALL TIMES WHILE
USING BOATS AND EQUIPMENT. The client  understands that use of such Safety Equipment does not remove all risks
of injury; nor does it make paddle activities safe. Client alone has determined the sufficiency of any safety gear or
other precautions that USER decides to take in order to minimize the risks of the activity. No party related to
Anchor Yachting D.o.o, including employees, subcontractors and agents, has made any representations regarding the safety of, or the risks of, such activities. USER EXPRESSLY ASSUMES THE RISKS OF THE ACTIVITY.

18. RELEASE OF LIABILITY: Client hereby releases Anchor Yachting D.o.o, its employees, subcontractors and agents
from liability for negligence and holds Anchor Yachting, its employees, subcontractors and
agents from any loss, expense or cost, including attorney fees, arising out of any damages or injuries, whether to
persons or property, occurring as a result of the use of said Boats or Equipment.
Anchor Yachting,  shall not be liable for any loss or injury to client nor to anyone else, of any
kind or however caused.

19. FORCE MAJEURE
Significant force refers to the occurrence of special external circumstances before the deadline for fulfilling certain obligations after the conclusion of the contract, which cannot be avoided, expected or eliminated by both parties; for example, hurricanes, extreme tides, earthquakes, fires, epidemics and Other natural disasters, as well as strikes, government measures, civil unrest, wars, etc.

 

20.CONSENT FOR USE OF PERSONAL DATA
Guest hereby provide Agency and Charter company as service providers with his consent to collect, process and use hereby provided personal data, by signing this charter agrement, as well as other data needed for concluding the contract and providing the desired services. I understand that my hereby provided consent is voluntarily given and that I have right to revoke such given consent at any time with effect to any future relations.

 

Anchor Yachting d.o.o.